Resolve an Issue

Below is an example of how an Issue could flow through your project. This is only one representation of an Issue flow; your organization may have a completely different setup.

  1. Issue Validation
  2. Issue Fix Validation
  3. Final Approval

An Issue can be resolved by first navigating to the Issues tab, then double-clicking into the desired issue record.

At the bottom of the screen select the > Update Status menu option.

Your project administrator is responsible for creating the Update Issue status types. The status types are determined by your project management team during the project kickoff meeting.

Below is showing an example of two possible Issue Update Status options.

In this example, after selecting Resolved, an Update Issue pop-up box appears allowing you to:

  • Modify the Responsible Team
  • Add a resolved issue description

After typing in some notes to describe the resolution, select OK.

The Issue is now resolved.